Assessing a Revised Case Management Orientation Program for Effectiveness
Abstract
A problem noted in the researcher's facility was that case managers were voicing concerns and dissatisfaction with the orientation program. The study, Assessing a Revised Case Management Orientation Program for Effectiveness was conducted to determine if the revised program was effective in improving the case manager's satisfaction and attainment of core competencies. A posttest-only design was selected to compare the previous and revised orientation programs. The setting was a 730 bed acute care facility located in Western North Carolina. The sample included a convenience sample of all case managers who completed the case management orientation program during the study period. The method used to measure completion of the required competencies for the revised orientation program was a Case Management Department Orientation Record and the Case Management Department Orientation Survey was used to measure satisfaction in both groups. All case managers from the revised group completed the Case Management Department Orientation Record before a Case Management Orientation Survey was sent to them. The survey results showed improved satisfaction with the revised orientation, with an average Likert scale score of 3.5 to 4.17 compared to the previous group's average score of 1.86 to 2.89. The findings support the theory and instruments used from the literature. However, due to the small sample size N=15, these findings were limited to the researcher's facility and are non-generalizable.