Date of Award
Master of Science in Nursing (MSN)
This descriptive study investigated the incidence of lateral verbal aggression among emergency department nurses. A sample of registered emergency department nurses currently working in western North Carolina with more than one year of full time work experience was surveyed (N=68). Roy's adaptation model was used as a theoretical framework for this qualitative study. A survey was utilized to collect the frequency, source, and incidences of reporting the lateral verbal aggression that occurred. Nurses also reported personal and professional ramifications to the lateral verbal aggression. Aggregate data was examined; no specific individual data was analyzed. The most common perpetrators of lateral verbal aggression were staff nurses followed by nursing managers. There was a very low incidence of reporting these events. The most common reasons for not reporting were that nurses believe there would be personal and professional repercussions if they reported it and they did not believe that anything would change. Feelings of anger, decreased job morale, increased stress, and negative effects on mental health were among the most common personal and professional reactions to lateral verbal aggression.
Harper-Lonabaugh, Wendi, "What is the Experience of Emergency Department Nurses with Lateral Verbal Aggression?" (2010). Nursing Theses and Capstone Projects. Paper 178.