Date of Award

2013

Document Type

Thesis

Degree Name

Master of Science in Nursing (MSN)

First Advisor

Cindy Miller

Abstract

Hospitals across the nation are faced with the challenge of providing high-quality, cost-effective patient care. The purpose of the research study, The Effects of a Care Delivery Model Change on Nursing Staff and Patient Satisfaction, was to examine the impact of implementing a team-approach care delivery model on defined outcomes of staff satisfaction and patient satisfaction. A quasi-experimental design study was utilized to examine the effects of implementing a team-approach care delivery model on a 33-bed Medical-Surgical unit. Prior to and after implementation of the new care delivery model, data were collected regarding patient and staff satisfaction. All nursing and nursing support staff were required to attend a three hour class to receive education regarding teamwork and delegation. The data were analyzed using standard statistical tools. The implementation of a team-approach care delivery model demonstrated an improvement in both patient and staff satisfaction scores; however, the results were not statistically significant. Implementing a team-approach care delivery model in an effort to provide high-quality patient care while being fiscally responsible may not always lead to a statistically significant improvement in patient and staff satisfaction.