Date of Award


Document Type


Degree Name

Master of Science in Nursing (MSN)

Committee Chair

Rebecca Beck-Little


In health care, family satisfaction has become one of the most important and challenging competitive elements of the industry. The purpose of this study is to determine the factors associated with the Registered Nurse's perception of family satisfaction with services provided during a patient's hospitalization in the intensive care unit (ICU). Registered Nurses, with critical care experience within the past five years, were asked to rate factors that influenced family satisfaction in the intensive care using the Critical Care Family Satisfaction Survey (CCFSS) developed by Thomas Wasser (2001). Watson's Theory of Human Caring was used as the theoretical framework for this study. Watsons' concept of developing a helping-trusting relationship was considered to be the factors that influence family satisfaction in the intensive care as measured by the CCFSS. Convenience sampling of Registered Nurses employed in one critical care unit was used to obtain participants for the study.

Study findings revealed that satisfaction can be measured by family members who determine if their family member received high quality care, regardless of the outcome. Communication had the greatest overall mean score.

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.