Date of Award

Spring 2025

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Committee Chair

Elizabeth Jones

Abstract

This study evaluated organizational effectiveness within small- to medium-sized educational technology and technology-adjacent organizations for consulting firms to develop appropriate products and services for clients. This allowed consulting firms to develop innovation in their approaches. More specifically, this research supported consulting firms specializing in educational technology in developing products and services for industry leaders to improve organizational effectiveness. The research employed a mixed methodology consisting of 10 educational technology leaders. Data were collected from survey questions and through evaluating related literature. The literature compiled included organizations across education, technology, and technology-adjacent industries. The research evaluated organizations through McKinsey’s 7S framework. The McKinsey 7S which included strategy, staff, style, skills, shared values, structure, and systems allowed analysis of internal environments of organizations. This was utilized to provide recommendations while Kotter’s 8-step process for accelerating change was used as an implementation tool for consulting firms to navigate product and service implementation. This included creating a sense of urgency, forming a guiding coalition of change agents, forming a strategic vision, enlisting a volunteer army, enabling action by removing barriers, sustaining acceleration, and incorporating changes into the culture. Based on the research, there were two primary areas that consulting firms can provide business consulting in for organizations: workforce management and digital transformation. These products and services recommended allow consulting firms to benefit both educational technology and technology-based organizations within industry. The research also provided insight to future consultants and education technology leaders on organizational effectiveness in an ever-changing environment.

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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