Date of Award
Master of Science in Nursing (MSN)
Tina H Lewis
Outpatient healthcare clinics make revenue based on patient visits and productivity is based on the number of visits seen per provider. When patients do not attend their scheduled appointments, practices lose the revenue from the visit, plus have the added cost of a potentially unproductive provider. The current practice in the project facility is to send reminder text messages through the electronic health record scheduling system. The system sends reminder texts 48 and 24 hours prior to the appointment date. The proposed change to the practice is to add telephone calls to patients the morning of their scheduled visit. The increased communication will be based on King’s Theory of Goal Attainment. With this proposed change, the hypothesis is that visit compliance will increase by at least 10% during a 3-month implementation phase.
Cooper, Zackery, "Increasing Patient Initial Visit Compliance in an Outpatient Setting" (2022). Master of Science in Nursing Theses and Projects. 40.
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