Date of Award

Spring 2022

Document Type


Degree Name

Master of Science in Nursing (MSN)

Committee Chair

Tina H Lewis


Outpatient healthcare clinics make revenue based on patient visits and productivity is based on the number of visits seen per provider. When patients do not attend their scheduled appointments, practices lose the revenue from the visit, plus have the added cost of a potentially unproductive provider. The current practice in the project facility is to send reminder text messages through the electronic health record scheduling system. The system sends reminder texts 48 and 24 hours prior to the appointment date. The proposed change to the practice is to add telephone calls to patients the morning of their scheduled visit. The increased communication will be based on King’s Theory of Goal Attainment. With this proposed change, the hypothesis is that visit compliance will increase by at least 10% during a 3-month implementation phase.

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Included in

Nursing Commons