Title

Patient Satisfaction

Author

Amber Bowman, Gardner-Webb UniversityFollow

Date of Award

Fall 2022

Document Type

Project

Degree Name

Master of Science in Nursing (MSN)

Committee Chair

Candice Rome

Abstract

This thesis project reviews how nursing care, specifically that of nursing assistance, impacts patient satisfaction. Care provided to patients during hospitalization is scored by post-discharge surveys. For this project, the HCAHP survey is specifically referred to and discussed. The survey data obtained from the HCAHP survey is available to the public for review. This data can affect the population's outlook on healthcare organizations. Research has found that care provided by nursing assistants has an impact on the satisfaction of patients. Research in the area of improving patient satisfaction is lacking in data and tools for improvement.

Recommended Citation

Bowman, Amber, "Patient Satisfaction" (2022). Master of Science in Nursing Theses and Projects. 42.
https://digitalcommons.gardner-webb.edu/nursing-msn/42

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License