Date of Award

Summer 2021

Document Type


Degree Name

Master of Science in Nursing (MSN)

Committee Chair

Kathy Williams


The COVID-19 pandemic has negatively impacted communication in healthcare. The purpose of this project was to develop a clear and uniform communication tool for healthcare members to utilize during conversations with patients, families, and caregivers. This communication tool was developed for healthcare workers, as a guide during conversations, to ensure all questions and needs are met. The communication tool is expected to show improvement in healthcare communication during a pandemic. Improvement in healthcare communication will be reflected in improved patient experience scores.

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Included in

Nursing Commons